Return & Replacement Policy

Return or replacement requests should be raised promptly after delivery. Items should be unused, unwashed, unworn and returned with original tags and packaging.

For hygiene and product-safety reasons, certain baby essentials, innerwear, socks, feeding items or other specified products may be non-returnable unless defective or incorrectly supplied.

Refund or replacement eligibility is subject to inspection and the final policy shown on the product/order page.

Important: Before launch, Pakiza Shopper should insert its final return window (for example, 7 days), refund method, reverse-shipping rules and exclusions here.